Tensions Rise Over Travel Insurance Confusion | Revolut Users Question Coverage on Turkish Airlines Flights

As plans take shape for a trip to Tbilisi, Georgia, a traveler's delight turns into a fretful inquiry regarding travel insurance. With a premium plan from Revolut and flights booked through Turkish Airlines, users are left wondering if their choice of payment method will jeopardize their insurance claims.

Understanding the Issue

In May 2025, one traveler excitedly announced plans for a 10-day trip to Georgia, having booked flights via the Turkish Airlines website. The traveler utilized a Revolut card, a popular choice for international payments, alongside Tk Money – a digital wallet recommended by the airline to help accumulate miles. However, confusion arose when it became apparent that the transaction might not qualify for insurance coverage under Revolut's policy.

Despite clear documentation proving the purchase for flights, the traveler expressed concern that Revolut could misinterpret the transaction as just a generic purchase of Tk Money, not flights requiring medical coverage. With silence from xCover, the insurance provider linked to Revolut, and less than satisfactory responses from Revolut support, frustration is brewing. “I just got passed around. They basically told me to reach out to xCover — but they’re not replying!” the traveler lamented.

Community Concerns

In this climate of uncertainty, several core themes surfaced among community members weighing in on the complex situation:

• Transaction Legitimacy: Users are questioning whether buying Tk Money with a Revolut card and then using it for flights compromises their insurance eligibility.

• Insurance Protocols: Many feel that if Revolut sees the transaction categorized as Tk Money, their travel-related investment might not be insured despite its intended use for flights.

• Customer Support Challenges: An overwhelming sense of dissatisfaction with the aid provided by customer service teams emerged, with many discouraged by their inability to obtain clear answers.

"I’d be surprised if they insured it, it's a tough sell physically."

Echoing the sentiment of many, one user noted, “So you bought Tk Money with Revolut? It won’t really matter. From their viewpoint, it’s a product purchase, not a service.”

Current Sentiment

The conversation around the issue is a mixed bag of negativity from users frustrated with customer service, alongside some who share a more hopeful outlook, citing the possibility of resolving the confusion. As of now, there's heavy speculation on whether the insurance will be valid in a situation where a digital wallet purchase is involved.

Key Insights

• ⚠️ Confusion surrounds insurance eligibility for flights paid through Tk Money

• 📞 Limited customer support response has frustrated users seeking clarity

• ❓ Uncertain insurance coverage might prompt travelers to consider alternative plans

As this story develops, many are left waiting to see if policies will adapt to these new payment methods or if travelers will have to rethink their plans altogether.

For those with similar concerns, staying connected and sharing experiences could prove crucial in navigating these modern travel complexities.

For further assistance, check out the Revolut Help Center here.
For details on Turkish Airlines services, visit their website.