3DS Verification Issues | Users Face Repeated Errors with Revolut App
Edited By
Andreas M. Antonopoulos
A growing number of people are reporting problems when trying to add funds using the 3DS verification process on the Revolut app. Issues have emerged as users struggle to receive the necessary SMS codes from their banks, leading to frustration and confusion. The conflict between user experiences and bank responses raises questions on who’s truly at fault.
Trouble Ahead: Users Speak Out!
The problems with the 3DS verification have sparked an active discussion among Revolut users on various forums. Some have highlighted the lack of SMS notifications from their banks as a primary issue. Despite users not exceeding their limits, they are met with continuous error messages when attempting to authorize transactions.
Main Themes Emerge from User Comments
Notification Issues: Many users believe that their banks are not sending the 3DS SMS messages, despite assurances of no reported problems from the banks’ sides.
In-App Notifications: A few users discovered that important notifications might be buried in their banking apps, under sections that resemble a bell icon. This has led to some success in resolving their issues, as they were able to approve transactions from these hidden notifications.
Blame Game: Users are split on whether the fault lies with their banks or Revolut itself, creating a tug-of-war between the two parties.
"This happened to me a few times in the past There’s a notifications section in my banking app," shared one user, highlighting potential solutions.
Is Your Bank the Culprit?
In the comments, some shared insights into their specific banks, like ING, and pointed to inconsistent receipt of texts, adding to the speculation about Revolut’s reliability. Basic hiccups seem to affect their ability to fund the app effectively, leaving many to wonder:
Why can’t Revolut ensure a seamless verification process?
User Frustration Grows
People express dissatisfaction with the limited responses from Revolut support, especially when reaching out on social media platforms. Users hope for a quicker resolution and transparency regarding these technical glitches.
Key Insights
🔄 Notifications May Not Be Immediate: Several people noted banking apps may not push notifications promptly, with transactions stuck as a result.
🏦 ING Users Report Issues: A notable group experiencing failures are ING customers, citing inconsistent message delivery as the main concern.
📱 Customer Support Remains Lacking: Users continue to express frustration over slow response times when contacting Revolut.
As the situation develops, will Revolut address these verification challenges to improve user experience? The conversation continues on forums, with many hoping for solutions soon.