Coinbase users are increasingly frustrated after the platform unexpectedly requested a USB with a passkey for account access. Many report funds locked away, limiting their ability to log in and causing significant distress.
The Situation Escalates
A user expressed, "I can’t log in to my account. I know my password and have 2FA, but I can’t get in!" This highlights the struggles many face, raising serious concerns about Coinbase's recent security measures and access protocols.
User Experiences in Detail
Users continue to express dissatisfaction with Coinbase's login changes. Confusion surrounding the passkey requirement has resulted in users scrambling for access.
Unexpected Passkey Requirement: "How am I supposed to log in if it asks for a passkey I don't even have?" Many are baffled by the sudden need for a USB.
2FA Complications: Ongoing problems with the app and browser are common. One user stated, "I can’t log in on my app or phone browser anymore." Furthermore, another points out that a method of activating the passkey is unintentionally reverting to an outdated process, complicating matters.
Customer Support Issues: Many are frustrated with slow responses from Coinbase’s support team. A disgruntled user noted, "The links just redirect me to the Coinbase login page. What gives?" Some report that after attempting to verify their identities, they face additional delays that hinder trading.
"If I somehow get my money out, I’m done with this garbage platform!" - Disgruntled user
User Complaints Intensify
The sentiment among commenters is overwhelmingly negative. A user detailed their ongoing issues with customer service, indicating that after canceling a paid subscription, they experienced account restrictions and further verification processes that left their funds stuck.
In another comment, someone expressed, "Coinbase has the worst customer service ever," underscoring the frustrations many have faced during this troubling time.
Key Insights
✅ Frustration with login protocols: Users feel blindsided by the sudden passkey requirement.
❌ Support responsiveness in question: Delays in assistance further escalate user distress.
💰 Locked funds: Concerns grow as users fear losing access to their cryptocurrency amidst these ongoing issues.
Users are demanding that Coinbase clarify its security updates and enhance support channels to address these concerns. Will the platform be able to restore its users' trust amid increasing dissatisfaction?